Terms of service

These terms of service are a public offer within the meaning of article 437 of the Civil Code of the Russian Federation. They set out the conditions for using the site solhorse.ru and the conditions on which the Solovyinaya Roshcha equestrian club provides its services.

Owner of the site and provider of the services: КСК «Соловьиная Роща», address: МКАД, 97-й км, внешняя сторона, Национальный парк Лосиный Остров, лесничество, email: info@solhorse.ru, phone: +7 (929) 575-56-87. Referred to below as the Club.

A visitor of the site and a client of the services is referred to below as the User.

1. Acceptance of the terms

Using the site, placing a request for a lesson, buying a pass or creating an account means full and unconditional acceptance of these terms in accordance with article 438 of the Civil Code of the Russian Federation.

A User who does not agree with any condition should stop using the site.

These terms do not need to be signed on paper and have the force of a contract.

2. Definitions

• Site: the set of pages placed at solhorse.ru, including the account area.
• Services: riding lessons, rides, photo sessions, hippotherapy, horse boarding and other services described on the site.
• Request: a request by the User for a service on a chosen date and time.
• Account area: the part of the site available after registration, where the User sees their bookings and their data.
• Pass: a prepaid right to a set number of lessons.

3. Subject of the terms

The Club gives the User access to the site and to the account area, publishes information about the services and receives requests for lessons. The Club provides its services on these terms and in accordance with the Rules for the provision of physical culture and health services approved by a decree of the Government of the Russian Federation.

Information about services, prices, the length of lessons and what is included is published on the site in the Services and Booking sections and is material information within the meaning of articles 8 and 10 of the law on the protection of consumer rights.

4. Registration and the account area

Registration is not required in order to place a request, but it opens access to the history of bookings and to the feedback of the coach.

When registering, the User gives accurate information. The User is responsible for keeping the password safe and for actions taken in their account. Any case of access to the account by other people should be reported to the Club.

The Club may limit access to an account if the User breaks these terms or uses the site for actions prohibited by law.

5. Placing a request

A request is placed through the Booking section, or by phone and in messengers. When placing a request the User gives a first name, a last name, a phone number, an email address if they wish, and the number of participants.

A request is not a concluded contract until the Club confirms it. The Club confirms a request by phone, in a messenger or in the account area, and may refuse to confirm it if the chosen time is already taken, if the weather or the state of the horses makes the lesson unsafe, or if the Club has other reasonable grounds.

The contract is considered concluded from the moment the Club confirms the request.

6. Price and payment

The price of the services is shown on the site in roubles. The price of a lesson for a group is calculated from the number of participants stated in the request.

The Club may require a prepayment. The amount of the prepayment is shown on the site while the request is being placed, before it is sent, separately from the full price.

Payment is made by the means shown on the site or agreed with the administrator. On payment the Club issues a cash receipt in the manner set by the Federal Law on the use of cash register equipment when making settlements in the Russian Federation.

A pass is valid for the period stated in its description. Lessons left unused when that period ends are not renewed, unless the parties agree otherwise.

7. Cancellation, rescheduling and refunds

The User may refuse a service at any time before it is provided. In that case, in accordance with article 32 of the law on the protection of consumer rights, the Club returns the amount paid less the expenses actually incurred in performing its obligations under the contract. The Club must confirm the amount of such expenses with documents.

Conditions that fully deprive the User of the right to a refund do not apply, as they contradict the law.

A lesson may be moved to another time by agreement with the administrator, if there is free time. A request to reschedule should be sent in advance.

If a lesson did not take place through the fault of the Club, including a cancellation because of the weather or the state of a horse, the User is offered, at their choice, either a rescheduled lesson or a full refund of the amount paid.

A refund is made by the same means the payment was made, within no more than ten days from the day the relevant demand is made.

8. Safety and admission to lessons

Riding carries a heightened risk. The Club keeps the service safe within the limits set by article 7 of the law on the protection of consumer rights: it chooses a horse to match the level of the rider, gives a briefing, provides the supervision of a coach and provides a safety helmet.

The User must report illnesses and conditions for which riding is contraindicated, pregnancy, past injuries, and their real level of experience. The Club may refuse admission to a lesson where there are contraindications, and may refuse admission to a person under the influence of alcohol or drugs.

During a lesson the User must follow the instructions of the coach and the rules of conduct on the territory of the Club.

9. Lessons involving minors

Lessons for children are given with the consent of a legal representative. The legal representative confirms that there are no medical contraindications and is present on the territory of the Club or appoints an accompanying adult.

A request for a lesson for a child is placed by the legal representative in their own name.

10. Liability of the parties

The parties are liable for failure to perform their obligations in accordance with the legislation of the Russian Federation.

The Club is liable for harm caused to the life, the health or the property of the User by defects in the service, in accordance with articles 1064 and 1095 of the Civil Code of the Russian Federation. No condition of these terms releases the Club from that liability.

The Club is not liable for harm that followed from the User hiding information about contraindications, breaking the instructions of the coach or breaking the rules of conduct on the territory of the Club.

The Club is not liable for breaks in the work of the site caused by the actions of the hosting provider, of the telecom operator, or by circumstances of force majeure.

11. Intellectual property

The texts, photographs, video recordings, design and logo placed on the site belong to the Club or are used by it on lawful grounds. Materials may be used provided a link to solhorse.ru is given.

Photography and filming may take place on the territory of the Club. A User who objects to the use of their image only has to tell the administrator: the image will not be published, and an image already published will be removed. The use of the image of a citizen follows article 152.1 of the Civil Code of the Russian Federation.

12. Messages and mailings

The Club sends the User messages related to the performance of the contract: confirmation of a request, a reminder about a lesson, information about payment. Such messages are not advertising.

Advertising and informational mailings are sent only with the prior consent of the User, as required by article 18 of the Federal Law on advertising. Consent may be withdrawn at any time.

13. Personal data

The processing of personal data is described in the privacy policy, which is an integral part of these terms.

14. Resolution of disputes

The parties seek to resolve disagreements through negotiation. A claim is sent to info@solhorse.ru or by post to МКАД, 97-й км, внешняя сторона, Национальный парк Лосиный Остров, лесничество and is considered within thirty calendar days from the day it is received.

If no agreement is reached, the dispute is heard by a court. A User who is a consumer may apply to a court at their place of residence or stay, at the location of the Club, or at the place where the contract was concluded or performed, as provided by article 17 of the law on the protection of consumer rights.

15. Changes to the terms

The Club may change these terms. A new version is published on this page and takes effect from the moment it is published. The date of the version is shown under the heading.

The version that applies to the relations of the parties is the one in force at the moment the request was confirmed.

16. Details

• Name: КСК «Соловьиная Роща»
• Address: МКАД, 97-й км, внешняя сторона, Национальный парк Лосиный Остров, лесничество
• Email: info@solhorse.ru
• Phone: +7 (929) 575-56-87